Q1: Is the product customizable?
Yes,we can customize the product according to customers' needs, you just need to provide the requirements details.
Q2: Do you test all your goods before delivery?
Yes,we have 100% test before delivery.
Q3: What kind of packaging you offer?
During the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery.
Q4: Do you provide any free spare parts in each order?
Yes, a certain amount of spare parts will be provided for free spare parts , including module,power supply,receiving card,led lamp,IC etc.
Q5: Which payment method does your company accept?
We support T/T or Trade Assurance. For more payment methods, please contact our customer service.
Q6: If have quality problems, how do you solve them?
Please provide relevant videos and photos within one month of receipt of the shipment. We will verify it at first. If it is really quality problem, we will work with the engineer to assist you in solving the problem. If we cannot solve it, we will give you a refund or resend you new one for free, but we will not bear the freight.
Q7: How do you make our business long-term and good relationship?
1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Q8: What are Pixel Pitch, Pixel Density, LED QTY, and Pixel Configuration?
Pixel Pitch is the distance between neighboring pixels.
Pixel Density is the quantity of pixels per square meter.
LED QTY is the quantity of LED lamps per square.
Pixel Configuration is the description of the consistence of a pixel, for instance, we use 1 red lamp, 1 green lamp, and 1 blue lamp to compose a pixel, the pixel configuration is 1R1G1B.
Q9: What are LED Type, Module size and Module resolution?
LED Type is the description of LED lamp, for instance, the brand, the shape in physical, the size of the lamp, etc.
Module size is the measurement of a module.
Module resolution is the number of pixels per module.
Q10:What is Drive Method, driving IC and Power supply?
Drive Method: always we use static, 1/4 scan, 1/8 scan, 1/16 scan, the latter one contributes to less brightness than the former. We always use the static outdoor, and use the different kinds of scan indoor.
Driving IC is the generic term for several kinds of IC, that are used to control the LED lamps, and as a bridge between the control system and lamps.
Power supply: a kind of device that used as a transfer from 220V AC into 5V DC. It always seems like a box in the cabinet.
Q11: What is viewing angle?
Viewing angle is the maximum angle at which a display can be viewed with acceptable visual performance. It includes horizontal viewing angle and vertical viewing angle.
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